In General, VoIP

Switching your business phone system over to a cloud based PBX has plenty of benefits. There’s a long list of features that VoIP service providers offer that are not accessible through traditional phone systems. Many companies have realized this over the past few years, and they’ve made the switch. Not only are they saving money and making their businesses more efficient, they’re keeping up with technology as it continues to advance, and that’s key to surviving in the business world.

Today we’re highlighting one of the great perks of switching over to a hosted PBX: The ability to use Softphones. What the heck are softphones? Maybe you’ve heard the term before but aren’t sure what it means. Well today we’re going to clear that up and explain how softphones can benefit you and your business. A softphone acts as a phone interface and allows you to place and receive VoIP calls directly from your PC or smartphone. A VoIP service provider ensures that all calls to and from a softphone are routed over that service provider’s network.

1. Reduced telecom costs: Making VoIP calls with a softphone significantly reduces the cost of making long distance and international calls. You can also save money on the cost of actual phones. If there’s an employee who’s not in the office much, they can stick to using a smartphone rather than buying them a desk phone that they will barely ever use.

2. Easy use and mobility: With a softphone, the keypad for dialing is displayed on your computer monitor so you never have to take your eyes off the screen. All you have to worry about is picking out a comfortable headset to wear. Incoming calls are also displayed on the screen. This makes for a user friendly experience that works well for anyone conducting business from home or in a remote location.

3. Extensive feature set: Softphones come equipped with plenty of helpful features. You get many of the same features you’d get from a desk phone, plus more. Some of the most impressive features on softphones include video conferencing, extension portability, and unified messaging.

So there you have it: A range of great reasons to use softphone in your business. Of course, you’ll need VoIP service first. Luckily, we can help you with that too.

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