In Hosted PBX, VoIP

Having a VoIP service for your business communications comes with plenty of benefits. A cloud based PBX comes with a variety of features that make your business run more efficiently. However, there are some folks who are skeptical of switching to VoIP for a few reasons. One of the most common questions we get about VoIP is “What if my internet goes down?” It’s a valid question of course, considering your phones will be working through your internet connection. However, there are some ways to work around and even avoid any issues with your phones, even in the instance of your internet connection going down.

If your area experiences a power outage or your internet connection goes down, you risk your business communications being compromised. However, our Call Continuity feature eliminates this risk by recognizing when the primary number is unreachable and rerouting your calls to a backup number of your choice. That means that in the event that your internet goes down, you can still take/make calls from your smartphone or even your home phone.MBR1515L_tilted

That’s a great feature, but maybe you need another solution to be really sure the switch to VoIP service is worthwhile. Well we thought of another one for you. For this idea, you’ll need a multi-wan router. This is basically a router that has at least 2 wan ports, which means 2 different internet ports. A great multi-wan model that we’ve worked with is the Cradle Point MBR1400. You’ll also need a cellular provider router such as the Verizon 4G LTE Broadband Router. The concept is to use the cellular router as a back up. This way, If the main internet connection (ie: cable, DSL, fiber) goes out, it fails over to the back-up 4G LTE connection temporarily. It’s a great way to ensure your business communications will be maintained even when the internet is down.


*Note: This fail-over configuration was tested with Verizon 4G LTE service, but may also be achieved by using other cellular service providers


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