In General, VoIP

Mobility is a major trend across businesses of all sizes, with Citrix finding 61 percent of workers are taking on job duties outside the office. An increase in bring your own device (BOYD) policies, remote-access friendly cloud applications, and a drive for better work-life balance have driven many companies to look into increasing mobility across many areas of the business. Voice and other communication methods are mobile-capable when you use VoIP solutions with a few specific features.

Remote Access

The first requirement for mobility is remote access to your VoIP solution. Many VoIP systems support remote access, particularly if you’re working with a cloud-based solution. When setting up remote access to your VoIP system, make sure employees are able to seamlessly access the necessary features to properly do their jobs. You also want to keep security concerns in mind, making sure data is kept safe as it moves through the network and the end points. If you’re approaching this from a BOYD standpoint, make sure to secure all employee devices along with your network. A vulnerability issue in one area of the system can introduce vulnerability across all devices.

Mobile App Softphones

Another necessary VoIP feature for mobility is the presence of mobile-compatible softphones. A softphone doesn’t require a physical headset to make and receive calls, join in video conferences, or participate in three-way and phone conferences. The mobile app should be compatible with the smartphones and operating systems your employees use. If everyone is on Android and you pick a VoIP solution with iOS-only apps, you’re not going to benefit from your mobility features as much as you could. You also want an app that’s approachable for many people in your company. User-friendliness for the people who actually use the app daily is a must to get your employees on board with the new softphone solution.

Video Conferencing

If you require your employees to come back to the main office frequently, you’re limiting your company’s mobility. This is particularly true with employees who often need to spend extended time in the field, such as your sales staff. Video conferencing gives you a strong compromise between in-person meeting and ineffective phone conferences. You can see everyone’s body language, have face-to-face conversations, and let employees build connections with each other remotely. Video conferencing is also helpful for bringing in contractors and other third parties to keep them up to date on projects.

Screen Sharing

Another useful VoIP feature for improving mobility is screen sharing. Instead of trying to communicate complex problems or concepts through text or voice, you can use screen sharing to see exactly what the other person sees. You cut down on the necessity of walking to an employee’s computer, which is particularly helpful for letting your IT department go remote or handle support calls while off-site.

Call Transfers

For employees who switch between the office, home, and other remote locations, easy call transferring is a must for mobility. Call transfers and call forwarding can easily route calls to the most convenient location for the employee. Sometimes that’s a smartphone, and other times it may be a headset at the employee’s office workstation.

Taking your workforce mobile requires more than simply outfitting employees with smartphones and hoping for the best. Use mobility-friendly VoIP features to keep everyone connected, up to date on projects, and getting calls no matter where they’re at in the world.

Source:

https://www.citrix.com/articles-and-insights/workforce-mobility/jun-2015/7-enterprise-mobility-statistics-you-should-know.html

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