In Call Centers, Hosted PBX

There is a lot of talk in the business world these days about VoIP phone systems and their advantages. What gets talked about the most is of course the cost savings.

While it’s true that the per call rate is significantly less than traditional phone systems, what doesn’t get mentioned nearly as much are all of the additional features that come with these systems—especially ones for businesses (25 + users).

What VoIP has done for business is allow advances in software and technology to blend with telecommunications, allowing smaller businesses to enjoy features and benefits that were once the domain of large scale corporations.

Complete Communication Integration

In addition to features such as voicemail, call forwarding and conference calling, today’s business VoIP allows users to completely integrate their activities and coordinate them with the party on the other line. What this means is that no longer is a phone call simply a phone call. Users today can be talking with another party–using video conferencing– while at the same time sending files or attachments.

Customers Can Find Who They Are Looking For

Today’s systems allow businesses to offer callers an auto attendant feature, which helps callers direct their queries to the right departments via automated phone trees or extensions. In smaller organizations, this allows customers to call a central 800 number and then easily find the party of department they need, without a receptionist.

Physical Location Doesn’t Matter Anymore

Other features will automatically route phones calls to the proper employee, no matter where the employee may be physically. For example, a salesperson may be on the road, having all calls forwarded to their cell phone. A client calls the salesperson’s main office number is automatically connected to the salesperson cell phone. Physical location ceases being a bottleneck for communication.

Important Communications Won’t Get Lost

With so many different ways for clients to communicate, today’s VoIP systems can act as a central contact point. Voicemails can be translated into text message and sent instant to an employee’s cell phone. An employee working from home can still take part in an online meeting. Customer calls are prioritized and logged, guaranteeing important customers do not get lost in the shuffle.

Below is a partial list of features available in today’s VoIP systems:

  • Voicemail
  • Voicemail to Email
  • Receive voicemail as an audio file attachment
  • Caller ID
  • Caller ID Block
  • Cell Phone Integration (Forward calls to cell phones)
  • Click to Call Me
  • Click To Dial
  • Directory Assistance (411)
  • Do Not Disturb
  • Dynamic Caller ID (Control your outbound caller ID)
  • Emergency Assistance (911)
  • Follow Me (Calls can be forwarded to multiple numbers and will ring in sequence)
  • Local Number Portability (Keep your phone numbers from other carriers)
  • Multiple Devices on One Extension
  • Music on Hold
  • Seamless Integration with Microsoft Outlook
  • Simultaneous Ring (ring multiple devices at the same time)
  • Unified Inbox (voice, fax, and email from a single inbox)
  • Virtual Receptionist
  • Online Backup and Storage
  • Work from Anywhere (one phone number to any device or location)

This list only represents the basic features of today’s systems. Depending on your specific business needs, additional services and custom features can be added on to your system as required.

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