A VoIP softphone lets your business take advantage of features that enhance functionality, boost access to applications, and much more. Just what is a VoIP softphone? It’s an installed piece of software that runs on your computer and allows you to make calls using a VoIP service. It’s designed to be intuitive, and most softphones resemble an actual phone handset. They’re the perfect communications tool for telecommuters, small businesses looking to cut ties with traditional phone systems, call center employees, and anyone who frequently travels.
Advantages of Using VoIP Softphones
- Traveling employees can stay connected more easily. Communication with team members or clients is simplified because employees travel with the same number they use while in the office. Taking calls on the road is seamless, and call forwarding automatically routes calls to whatever mobile device employees may be using wherever they are.
- You present a unified face to clients, customers, and business partners. And your business contacts need only remember one number where they can reach you at the office, at home, or while traveling.
- You’ll save money by reducing the amount you spend on traditional landlines. With a softphone, you use and pay for existing bandwidth, not minutes, and there are no dedicated connections. Local calls on VoIP software are often free, and a flat monthly fee allows you to keep in touch with business partners throughout the country and around the world.
- There are lower maintenance and less disruption than with traditional landlines. If you decide to move to another location, installing new landlines can be time-consuming and expensive.
VoIP softphones come with a broad range of extra features that help your business operate smoothly. The software can create transcripts of voicemails that are forwarded to your email, send bandwidth reports so you can track data usage, and increase employee productivity ten-fold. If you’re interested in learning more about why a softphone based system is the perfect business communication tool for your business, contact ActivePBX today.